Refund policy
HealthyTails wants customers to have a positive shopping experience.
Return Period
Eligible products may be returned within 7 days of delivery.
Products must generally be:
- Unused
- In original condition
- In original packaging
- Accompanied by proof of purchase
Non-Returnable Products
Certain products may not be eligible for return where permitted by law, including:
- Personalized products
- Products made to customer specifications
- Used products
- Products that cannot reasonably be resold for hygiene or safety reasons
- Clearance/final-sale products where clearly identified
Mandatory consumer rights remain unaffected.
Refunds
Once an approved return is received and inspected, HealthyTails will process the applicable refund.
Refunds will generally be issued through the original payment method where technically possible.
The time required for the refund to appear may depend on the payment provider or financial institution.
Return Shipping
Unless the product is defective, damaged, incorrect or otherwise covered by mandatory consumer law, return shipping costs may be the customer's responsibility.
Defective or Incorrect Products
If you receive a defective, damaged or incorrect product, contact us at:
Email: healthytails795@gmail.com
Please provide:
- Order number
- Description of the problem
- Photographs/video where appropriate
We may offer a replacement, repair, refund or other remedy depending on the circumstances and applicable law.