Shipping policy
HealthyTails ships products to selected domestic and international destinations.
Processing Time
Orders are generally processed within 5-7 business days.
Processing times may increase during:
- Sales
- Holidays
- Product launches
- High-demand periods
- Unexpected operational disruptions
Estimated Delivery
Estimated delivery times depend on the destination, shipping method and courier.
Domestic orders: 5-7 business days.
International orders: 8-10 business days.
Delivery estimates are not guarantees unless expressly stated otherwise.
Tracking
Where tracking is available, customers will receive tracking information through the contact details provided during checkout.
Incorrect Address
Customers are responsible for providing an accurate delivery address.
If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply for reshipment.
Delayed Packages
HealthyTails is not responsible for delays caused by events outside our reasonable control, including:
- Courier delays
- Customs processing
- Weather
- Natural disasters
- Strikes
- Government restrictions
- Incorrect customer information
International Customs
International orders may be subject to customs duties, import taxes, brokerage fees or other charges imposed by the destination country.
Unless expressly stated otherwise at checkout, these charges are the customer's responsibility.
Lost or Damaged Packages
If your package appears lost or arrives damaged, contact us at healthytails795@gmail.com as soon as possible with your order number and relevant photographs.
We will investigate the issue with the shipping provider and determine the appropriate resolution under applicable law and our policies.